Troubleshooting quick guide

If a problem occurs, before taking any action (i.e. replacing parts or contacting customer support) verify first that the IRC-Connect is being used properly; improper operation can cause failures even if the system is in good working order.

Problem	Possible causes	Solution
The IRC-Connect does not connect to the STa 6000 / STa 6000 Plus (for instance, the IRC connection icon is not shown on the STa 6000 and/or IRC-Connect Radio LED on the IRC Connect does not blink)	Pairing procedure not performed yet.	Ensure that the pairing procedure is performed. Then, connect the IRC-Connect to the STa 6000 / Sta 6000 Plus.
	Connection not enabled.	Ensure that the IRC-Connect connection is enabled on the STa 6000.
	STa 6000 / STa 6000 Plus without IRC-W module, or module installed in the wrong slot.	Ensure that the IRC-W module is properly installed into the STa 6000.
	The IRC-Connect is placed too far from the STa 6000 / STa 6000 Plus.	Switch off and on both the STa 6000 and the IRC-Connect leaving them on the same desk and verify that the connection becomes active.
The pairing procedure ends unsuccessfully.	Error occurred during the procedure.	Repeat the pairing procedure.
Unable to connect the IRC-Connect to ToolsTalk BLM.	Drivers not correctly installed.	On the PC, open Control Panel > Device manager and uninstall the drivers. Reinstall ToolsTalk BLM making sure that the IRC-Connect is not connected via USB to the PC.