Troubleshooting During Connection
Normal State
The Device is functioning as intended and it is represented by Device Name and Serial Number in the Device List.
[BOOT MODE]
Error | Possible Solution |
|---|---|
The Device is in boot mode and it is represented by the Device Name and the [BOOT MODE] information in the Device List. | Update the Device Firmware and try again. |
[DEVICE UNSUPPORTED]
Error | Possible Solution |
|---|---|
The Device you are trying to connect to is not supported by the current version of ToolsTalk Service 2 software being used. This case is represented by the Device Name and the [DEVICE UNSUPPORTED] information in the Device List. The Device is also disabled in the Device List and it is not possible to interact with it in any way. | Make sure to use the latest version of the ToolsTalk Service 2 software.  File an error report if the limitation is not part of the ToolsTalk Service 2 release notes. |
[SERIAL NUMBER UNKNOWN]
Error | Possible Solution |
|---|---|
The ToolsTalk Service 2 is able to communicate with the Device but it is not possible to read the Device Serial Number. This case is represented by the Device Name and the [SERIAL NUMBER UNKNOWN] information in the Device List. | Send the Device for repair. |
[FIRMWARE UNSUPPORTED]
Error | Possible Solution |
|---|---|
The Device Firmware is not supported and it is represented by the Device Name and the [FIRMWARE UNSUPPORTED] information in the Device List. | Update the Device Firmware and try again. |
