Software Update Troubleshooting
An error during the software update will be indicated by the LED ring as follows:
Tightening direction LEDs are flashing eight times, followed by steady light for half a second. This flash pattern will be repeated until the tool automatically performs a restart. To view the error message, connect the tool to the IxB Software web user interface. As the IxB Software is loading, the error message will be displayed.
Possible error messages with corresponding resolve actions are listed below:
Error message | Resolve action |
|---|---|
Board hardware information not valid | Contact Market Support |
Device hardware information not valid | Contact Market Support |
File contents corrupt | Replace IAM (SD card) |
File incompatible with hardware | Replace IAM (SD card) |
File not found | Replace IAM (SD card) |
File read error | Replace IAM (SD card) |
Target communication timeout | Replace part defined as target |
Target reception error | Replace part defined as target |
Target unexpected reply | Replace part defined as target |
Target unreachable | Replace part defined as target |
Target transmission error | Replace part defined as target |
