Software Update Troubleshooting

An error during the software update will be indicated by the LED ring as follows:

Tightening direction LEDs are flashing eight times, followed by steady light for half a second. This flash pattern will be repeated until the tool automatically performs a restart. To view the error message, connect the tool to the IxB Software web user interface. As the IxB Software is loading, the error message will be displayed.

Possible error messages with corresponding resolve actions are listed below:

Error message	Resolve action
Board hardware information not valid	Contact Market Support
Device hardware information not valid	Contact Market Support
File contents corrupt	Replace IAM (SD card)
File incompatible with hardware	Replace IAM (SD card)
File not found	Replace IAM (SD card)
File read error	Replace IAM (SD card)
Target communication timeout	Replace part defined as target
Target reception error	Replace part defined as target
Target unexpected reply	Replace part defined as target
Target unreachable	Replace part defined as target
Target transmission error	Replace part defined as target

The target, that is the sub system where the error occurred, can be one of the following:

Target	Description
BHMI	LED ring
EMHI	Extended HMI
RHMI	Round HMI
FTS	Front Transducer
MCB	Motor Control Board
MRT	Main board Real Time