Exporting "System Logs and Information"

With this export a service technician can share the system logs and its information with Atlas Copco Service technicians, in order to facilitate troubleshooting.

The export of system logs and information does not include logs from the connected tool(s).

All data included in the export of system logs and information are stored in a file PFExport_<IAM name>_<datetime>.tar.gz, which includes the following files and directories:

  • atlas_sys_i.zip - Log files from IT application

  • atlas_protocol_log.zip – Log files from external protocol adapters

  • ExportInfo.txt - Text document containing information about the IAM and controller

  • licenseInformation.zip – License information and system capabilities

  • atlas_systeminformation.zip – Information to Atlas Copco R&D for current system health and setup

How to Export "System Logs and Information"

  1. Go to Tensioner Controller in the home menu and select Export/Import in the left pane.

  2. In the Export window, open the drop-down menu and select System logs and information.

  3. In the Export window, select EXPORT.
    At the end of the exporting process, an exporting pop-up window confirms that the export is done.
    A PFExport_<IAM name>_<datetime>.tar.gz file is automatically downloaded.