Troubleshooting and Alarms

The tables below describe different situations, problems and alarms with corresponding possible cause and solutions. The alarms will show an alert with a code on the hand controller for taking corrective actions.

Alarm	Possible cause	Solution
Pump motor oil temperature high alarm	Oil temperature inside the pump is above the permissible temperature due to different reasons: Continuous working	Leave the pump idle to let it cool down for few minutes.
	Oil quality	Check for contamination. Change the oil.
	External temperature	Change the oil to appropriate grade.
Pump motor oil level low alarm	When the oil level inside the pump is below the minimum level, the system stops.	Top up oil in the pump to resume the work.
Pump motor oil level low alarm	Leakage in the system	Check for leakage in the system, then repair or replace.
Pump motor protection alarm	Heavy current or unusual power activity inside the motor. This alarm is triggered for safety of electronics and electrical parts connected to the motor.	Open the small front window on the pump. Reposition the black knob to I position resumes the power supply to the motor. If the error repeats, check the main electrical supply.
Tool communication disturbance	Overcurrent flowing for an excessive period of time is the most common. This alarm is triggered for the safety of the electronics and electrical parts within the electrical enclosure.	Open the small front window on the pump. Rearm the circuit breaker to resume work. If the breaker keeps tripping within seconds of the rework, stop the work and take corrective actions. Check the power supply. Check that power cables are not damaged or broken. Check that electrical connections are not damaged or broken.
	An electrical short circuit.
	An electrical ground fault.
No pump pressure detected	Motor failure Incorrect phase order in the three-phase connector.	Power off the system and reverse the phases of the power connector.

Warning	Possible cause	Solution
Oil change	An oil change is needed. An information message is displayed: In the last 28 days before the next oil change date. The last 50 hours of the motor runtime. A warning message is displayed: When the oil change date has passed. When the motor on time has reached the limit.	Change the oil. Confirm that the oil has ben changed, see Oil change - Remaining runtime, Pump.
Overtorque	A too high tightening force.	Relax the force on the wrench.
Overpressure	A too high pressure that can lead to machine damage.	Lower the pressure.

Warning

Possible cause

Solution

Oil change

An oil change is needed.

An information message is displayed:

In the last 28 days before the next oil change date.
The last 50 hours of the motor runtime.

A warning message is displayed:

When the oil change date has passed.
When the motor on time has reached the limit.

Change the oil. Confirm that the oil has ben changed, see Oil change - Remaining runtime, Pump.

Overtorque

A too high tightening force.

Relax the force on the wrench.

Overpressure

A too high pressure that can lead to machine damage.

Lower the pressure.

Problem	Possible cause	Solution
Tensioner stuck on the bolt after tensioning	Low charge level of the battery nutrunner.	Replace the battery of the nutrunner with a charged battery.
	No gap between the wall and the tensioner.	Check the wall clearance at the back of the tensioner. If no gap, de-tension the bolt by using the manual mode.
	Hole alignment, lubrication and bolt threads.	Check also the hole alignment, lubrication and bolt threads. If any doubts, change the bolt and try again.
Tensioner does not run down on bolt	Bolt threads are damaged.	Replace the bolt.
	Bolt threads are not lubricated.	Lubricate bolt threads.
	Debris inside the tensioner threads.	Remove debris from the threads with a wire brush.
	Bolt protrusion exceeds the maximum limit.	Adjust the protrusion by loosening the bolt so that it does not exceed the maximum limit.
Pressure not building over 200 bar in the pump	Leakage on the pump.	Check for leakage on the pump or in the hydraulic line of the system. Check the oil level. Top up with oil if too low. Send the pump for maintenance or repair if the problem persists.
Pressure not building over 200 bar in the pump	Wrong grade of oil.	Make sure to use the right grade of oil.
Hard to disconnect hydraulic line coupler from the pump	The nipple on the hose is worn out.	Change nipples on the hose and tensioner as soon as it becomes sticky and harder to disconnect.