Exporting "System Logs and Information"
With this export a service technician can share the system logs and its information with Atlas Copco Service technicians, in order to facilitate troubleshooting.
The export of system logs and information does not include logs from the connected tool(s).
If you need to export for this export logs from the connected tool(s), select the necessary export method.
All data included in the export of system logs and information are stored in a file PF/IXBExport_<IAM name>_<datetime>.tar.gz, which includes the following files and directories:
atlas_sys_d.zip - Log files from Drive application
atlas_sys_i.zip - Log files from IT application
atlas_protocol_log.zip – Log files from external protocol adapters
ExportInfo.txt - Text document containing information about the IAM and controller
licenseInformation.zip – License information and system capabilities
atlas_systeminformation.zip – Information to Atlas Copco R&D for current system health and setup
atlas_workflow_log.zip – Log files for the workflow from external protocol adapters
vsInfo.json – Hardware overview with information about virtual stations and connected tools and accessories
hwInfo.json – Hardware details with information about controller components and connected wireless tools
How to Export "System Logs and Information"
Go to Integrated Controller Tool in the home menu and select Export/Import in the left pane.
In the Export window, open the drop-down menu and select System logs and information.
In the Export window, select Export.
At the end of the exporting process, an exporting pop-up window confirms that the export is done.
A PF/IXBExport_<IAM name>_<datetime>.tar.gz file is automatically downloaded.
