Exporting "System Logs and Information"
The export of system logs and information enables a service technician to share the logs of the system and its information with Atlas Copco Service technician.
Troubleshooting problems with the system - such as controllers - is easier through the export of system logs and information.
The export of system logs and information does not include logs from the connected tool(s).
If you need the export logs from the connected tool(s), select the necessary export method.
All data included in the export of system logs and information are stored in a file PF/IXBExport_<IAM name>_<datetime>.tar.gz, which includes the following files and directories:
atlas_sys_d.zip - Log files from Drive application
atlas_sys_i.zip - Log files from IT application
atlas_protocol_log.zip – Log files from external protocol adapters
ExportInfo.txt - Text document containing information about the IAM and controller
licenseInformation.zip – License information and system capabilities
atlas_systeminformation.zip – Information to Atlas Copco R&D for current system health and setup
atlas_workflow_log.zip – Log files for the workflow from external protocol adapters
How to Export "System Logs and Information"
On the Home view, select the Controller Tab. Then, on the left side, select the Export/Import Tab.
In the Export window, open the drop-down menu and select System logs and information.
In the Export window, select Export.
At the end of the exporting process, an exporting pop-up window confirms that the export is done.
A PF/IXBExport_<IAM name>_<datetime>.tar.gz file is automatically downloaded.
