(ToolsNet Web App) Cannot Save Notification Service Settings on First-Time Configuration

Cause: In ToolsNet versions 8.33.2 and 8.34, the Notification Service settings (Administration > Settings > Notification Service) fail to save when the settings are configured for the first time.

This issue affects customers who install ToolsNet version 8.33.2 or 8.34 for the first time, as well as customers who upgrade to version 8.33.2 or 8.34 and have never previously configured the Notification Service settings.

Solution

  1. Run the following SQL query directly on the SQL Server where the ToolsNet 8 database exists.

    USE [AtlasCopco_ToolsNet_Database];
    INSERT INTO [ToolsNet].[ApplicationSettings]
    (
        [ApplicationID],
        [SettingsValues]
    )
    VALUES
    (
        1,
        N'{}'
    );

  2. After running the query, open Administration > Settings > Notification Service and update the required settings.