Configuring the Database Timeout Parameter

Users can generally expect results within 10 minutes. If the selection is too large to process within this timeframe, the system stops the operation and displays an error message.

You can configure the database query timeout settings for larger queries. By default, the timeout is set to 600 seconds.

Open the ToolNetCommon file (C:\ProgramData\Atlas Copco\ToolsNetCommon) in a text editor.
Modify the CommandTimeout value according to the requirement.

<appSettings>

<add key="CommandTimeout" value="600"/>

</appSettings>
In the ToolsNet Service Manager, restart the Internet Information Services (IIS).
iv. In the ToolsNet Service Manager, restart the DataCommunication Service