Troubleshooting During Installation
Problem | Cause/Solution |
|---|---|
The InstallShield Wizard detects problems during the installation of AtlasCopco Data Communication.msi. | In the InstallShield Wizard dialog box, select Show the Windows Installer log and send the log file to Atlas Copco Marketing Support. |
The Verify Connection fails. | Ensure that the folder for Remote installation has been created manually. Ensure that the user has been set up properly in the database server. The application AtlasCopco Data Communication.msi has not been installed correctly. |
The database installation fails. | In the Progress overview dialog box, expand the features to verify which scripts failed (marked in red). For more information, see the log files C:\ProgramData\Atlas Copco\Logs\AcdcInstallationConfigurator. Select Execute to reinstall the scripts. |
The DataCommunication Installation Configurator does not start or the installation fails. | For more information, see the log files C:\ProgramData\Atlas Copco\Logs\AcdcInstallationConfigurator. |
