Event Codes

1000-1999

Controller, Tool

Controller and Tool events.

2000-2999

Tool

Tool events.

3000-3999

Controller, Drive, Channel, Configuration

Controller and Drive events, and Step sync events.

4000-4999

Process

Tightening process events.

5000-5999

Configuration

Program configuration events.

6000-6999

Accessory

Accessory events.

7000-7999

Message

Messages.

Event code

The unique event number.

Type

Type of event:

• Info

• Warning

• Error

Name

A descriptive name of the event.

Description

A short description of the event and why it occurred.

Procedure

If applicable the procedure contains an instruction on how to clear the event.

A - Acknowledge

Tells the user whether the event has to be acknowledged or not before you can proceed. The value in this list is the default value.

L - Log

Tells the user whether the event is to be saved in the event log or not. The value in this list is the default value.

D - Display

Tells the user whether the event is to be displayed on the screen or not. The value in this list is the default value.

1000

Info

Controller started

The controller is started.

N/A

X

1001

Warning

Controller serial number updated

Generated at start-up if IT-board box serial number (controller serial number) differs from AUX-board box serial number. AUX-board is considered to be non-replaceable in field. The controller will reboot when the serial number is updated.

Replace IT-board or box.

X

X

X

1010

Info

Tool connected

A tool is connected.

N/A

X

X

1011

Info

Tool disconnected

A tool is disconnected.

N/A

X

X

1012

Info

Tool connection rejected

OpenProtocol tool rejected controller connection.

Check if another controller is connected to the tool.

X

X

2000

Warning

Battery low

Replace battery.

X

X

2001

Warning

Battery empty

Replace battery.

X

X

2002

Warning

Tool battery health low

SRB or TBP tool battery health problem is detected.

Replace battery

X

X

2004

Warning

Tool is not of the preferred type

Tool has been replaced by a tool with a different Tool max torque.

Change tool

2006

Warning

Tool backup battery health low

The backup battery in the tool has too poor performance.

The backup battery should be replaced.

X

X

2007

Warning

Tool backup battery missing

SRB or TBP tool backup battery is missing.

Insert battery

X

X

2008

Warning

Tool backup battery error

SRB or TBP tool backup battery error detected.

Replace battery

X

X

2009

Warning

Backup battery voltage low

The controller's backup battery is almost empty

Replace battery

X

X

2010

Error

Tool software version mismatch

Tool and controller software versions not compatible.

Service tool - update tool software.

X

X

X

2012

Warning

Tool communication disturbance

Communication between tool and controller interrupted.

Relocate antenna placement.

X

2013

Warning

Illegal ring position

Tool direction switch in faulty position.

If occurring frequently - service tool.

X

X

2014

Warning

Tool overheated

Tool overheated. SRB and TBP tools only.

Allow tool to cool down.

X

X

2015

Error

Tool temperature sensor error

SRB and TBP tools only.

Service tool.

X

X

2016

Warning

Tool pulse unit overheated

SRB or TBP tool pulse unit overheated. Tool is not locked, but the warning is displayed whenever the tool is started as long as the pulse unit temperature is over threshold.

Allow tool to cool down

X

X

2019

Warning

Tool could not start motor

For SRB and TBP tools. Tool motor failure.

X

X

2020

Warning

Tool requires motor tuning

Tool requires motor tuning.

Perform a motor tuning.

X

X

2021

Warning

Motor tuning failed

Motor tuning failed.

Complete motor tuning or service the tool.

X

2022

Info

Motor tuning completed

Motor tuning completed.

N/A

X

2023

Warning

The tool requires open end tuning

The tool requires open end tuning.

Perform open end tuning.

X

X

2024

Warning

Open end tuning failed

Open end tuning failed.

Try to perform open end tuning one more time. If it fails again, service the tool.

X

2025

Info

Open end tuning successful

Open end tuning successful.

N/A

X

2026

Warning

Open end position failed

Open end position failed.

Press the trigger again and wait for the positioning to be completed. If it fails again, service the tool.

X

X

2027

Warning

Usage limited due to high tool temperature

Temperature limit has been reached. Tightening has been inhibited to reduce risk for tool shutting down due to overheating.

Wait until tool temperature has been reduced.

X

X

2030

Error

Tool memory failure, change tool

Tool memory corrupt.

Service the tool.

X

X

X

2031

Error

Tool accessory memory corrupt

Tool accessory memory corrupt.

Service the tool accessory.

X

X

X

2040

Error

System check failure

X

X

X

2041

Error

Torque transducer error

Will be generated either on calibration error or if tool reports transducer error.

Service the tool.

X

X

2042

Error

Angle transducer error

Service the tool.

X

X

X

2043

Error

Tool ground fault error

Service the tool.

X

X

X

2044

Info

Tool service interval expired

Indicates that servicing of the tool is needed. Triggered when the number of set tightenings has been exceeded.

Perform service of tool.

X

X

2045

Warning

Tool calibration data invalid

If validation of calibration data fails.

Service tool.

X

X

2046

Info

Tool, next calibration date has passed

Indicates that calibration of tool is needed. Triggered when calibration alarm is enabled in settings and the current time is greater than next calibration date.

Service tool.

X

X

2047

Info

Auto update of servicedata checksum

Indicates that service data checksum has been updated automatically.

N/A

X

X

2048

Info

Tool calibration value updated by QA device

Tool calibration was updated when a calibration with a QA device was performed

X

X

2050

Error

Tool parameter file not supported

Required tool parameters are missing.

Update tool parameters.

X

X

2060

Info

Unexpected trigger behavior

Used to prevent start of tool if accessory is connected.

N/A

X

X

2071

Error

Tool memory corrupt

Tool descriptor is corrupt.

Service the tool.

X

X

2072

Info

Unknown device connected

X

X

2073

Warning

Tool trigger supervision failure

HW channel failure. Mismatch between hardware and software of tool trigger.

X

X

2074

Warning

Tool indicator board failure

Tool indicator board failure.

Service the tool.

X

X

2075

Warning

Tool fan voltage failure

Tool fan voltage failure.

Service the tool.

X

X

2076

Warning

Tool accessory bus voltage failure

Tool accessory bus voltage failure.

Service the tool.

X

X

2077

Warning

Tool trigger sensor error

Tool trigger sensor error.

Service the tool.

X

X

2078

Info

Tool Tightening program updated

Tool locked due to tightening program update.

X

X

2079

Error

Tool cable not supported

Tool cable is corrupt. The chip in the cable is not responding or is damaged.

Switch cable.

X

X

2080

Error

Tool battery failure

DC voltage too high or too low. Battery failure.

Contact the Atlas Copco service representative and send back battery to Atlas Copco (do not reuse it!).

X

X

2081

Error

Tool current limit reached

The current limit has been reached and the drive is disabled.

Service the tool.

X

X

2082

Error

Tool current measurement error

Current measurement error. Current cannot be measured with a reliable result.

Service the tool.

X

X

2083

Error

Tool internal error

Various internal hardware errors for STB.

Service the tool.

X

X

2084

Error

Tool internal software error

Various internal software errors for STB.

Service the tool.

X

X

2085

Error

Tool RBU error

An RBU error was detected by the tool software.

Check that the RBU is correctly installed. If error is still present then service the tool.

X

X

2086

Error

Tool stall

Tool motor is stalling.

Service the tool.

X

X

2087

Warning

Tool motor current high

SRB or TBP tool motor current limit is exceeded, and the tool is locked. Tool will enter failsafe mode.

X

X

2088

Warning

Tool battery current high

SRB or TBP tool battery current is too high.

X

X

2089

Warning

Tool drive voltage low

SRB or TBP tool drive voltage is below the monitored lower voltage limit.

X

X

2090

Warning

Tool drive voltage high

SRB or TBP tool drive voltage is above monitored higher voltage limit.

X

X

2091

Warning

Tool main board error

SRB or TBP tool main board internal error.

X

X

2092

Warning

Tool power module error

SRB or TBP tool power module internal error

X

X

2093

Warning

Pulse unit oil level low

The oil level of the connected pulse tool is low.

Service the tool

X

X

2094

Warning

Pulse unit oil level empty

The oil level of the connected pulse tool is below required operational level

Service the tool

X

X

X

2095

Warning

Tool battery communication lost

SRB or TBP tool lost communication with battery.

Make sure battery is seated correctly. Otherwise change battery

X

X

2096

Error

Tool battery software version mismatch

SRB or TBP tool battery software incompatible with tool software.

Update software.

X

X

2100

Info

STwrench smartHead removed

STwrench smartHead has been removed.

Reconnect smartHead and restart the wrench.

X

X

2101

Warning

Wrench tightening when locked

A wrench tightening was performed when the tool status was locked in the controller.

Wait until the tool status in controller is unlocked.

X

X

3000

Error

Controller internal software error

Software error in the controller.

Contact service.

X

X

X

3001

Error

Controller clock battery empty

Internal battery is getting close to end of life.

Replace battery

X

X

X

3010

Warning

System overheated

The controller is overheated.

Cool down.

X

X

3011

Warning

Drive overheated Controller hardware

Cool down.

X

X

3013

Warning

Usage limited due to high controller temperature

Temperature limit has been reached. Tightening has been inhibited to reduce risk for controller shutting down due to overheating.

Wait until controller temperature has been reduced.

X

X

3020

Warning

Controller hardware failure

X

X

3021

Warning

System voltage problem

DC voltage too high or too low.

N/A

X

X

3030

Error

IP address conflicting with another node on the network

The set IP address is in use by another device on the same network.

Change IP address on one of the devices.

X

X

3031

Info

Network cable unplugged

The carrier of the factory port is lost (cable disconnected).

Check the cable connection.

X

X

3032

Info

Pairing started

Tool pairing started.

N/A

X

X

3033

Info

Pairing successful

Tool pairing successful.

N/A

X

X

3034

Error

Pairing unsuccessful: no tool found

The controller found no tool to pair with when scanning for radio peers.

Set the tool in pairing mode and try again.

X

X

3035

Error

Pairing unsuccessful: more than one tool found

The controller found more than one tool when scanning for radio peers.

Ensure that only one tool is in pairing mode when starting the pairing mode on the controller.

X

X

3036

Error

Pairing unsuccessful: Communication error

The controller experienced a loss of connection, an unexpected answer or timeout during the pairing process.

Try to perform pairing one more time. If it fails again, service the tool.

X

X

3037

Info

Pairing unsuccessful: Tool slot is full

Clear one tool slot

X

X

3040

Warning

Emergency stop

Drive disabled due to emergency stop.

Reset emergency stop.

X

X

3050

Info

System clock updated

System clock has been updated.

N/A

X

3051

Error

System clock error

Wrong time read from hardware Real Time Clock (RTC).

Change RTC battery.

X

X

X

3052

Warning

Remote start configuration error

Mismatch between HW and SW remote start configuration.

Check and verify that HW dip switch matches the selected start source.

X

X

3053

Info

Drive connected

StepSync drive has been connected.

X

X

3054

Info

Drive disconnected

StepSync drive disconnected.

X

X

3055

Warning

Mode configuration error

Generated when selected mode is configured wrongly. E.g. configuring two bolts with the same bolt number or the same channel, incomplete mode configuration

Check Toolstalk2 for mode configuration error

X

X

3056

Warning

Unable to start, tool or drive is missing

Generated when a used channel is missing a drive or tool.

Check Channel Menu on the HMI. Connect missing drive or tool.

X

X

3057

Info

Unable to start, channel is already in use

Generated when a needed channel has been allocated to another virtual station

X

X

3058

info

No mode selected

Select mode

X

X

3059

Warning

Failed to connect to Atlas Copco License Manager

Indicates that the controller failed to connect to the local license manager to get licenses.

Check local network. If it fails again, service the controller.

X

X

3084

Error

Soft PLC runtime error

eCLR has terminated in an uncontrolled way.

X

X

3150

Error

Software IAM incompatibility

IAM is incompatible with the software installed on the controller.

Replace IAM.

X

X

X

3160

Error

Failed to activate newly installed software

Something went wrong during the activation. When the newly installed software starts, a fallback to the previous working software happens. This happens when the new software fails to start for three times and only during software installation.

Take an export and contact Atlas Copco for further assistance. Note down the software version you are trying to install as well as the software version that is working.

X

X

X

3161

Error

Started on unexpected software partition

The controller has started on the inactive software side and not on the expected software side.

Note down the software information (on the Home page of the controller, select Controller > Software). Try to restart the controller and make sure its running on correct software when started again. If error persists, do an export and contact Atlas Copco.

X

X

X

3500

Error

Generic license manager error

Inconsistency detected in the feature management system used.

Contact Atlas Copco representative.

X

X

X

3501

Error

License Manager Synchronization Error

X

X

X

3502

Info

License Manager Synchronization Done

X

3503

Warning

License manager: another source in use

License is used by another source.

Check license assignment

X

X

3504

Warning

License manager restart needed

Restart license manager

X

X

3505

Info

USB license synchronization started

X

3506

Error

USB license synchronization error

X

3507

Info

USB license synchronization done

X

3508

Info

One or more of your licenses are about to expire. Please make sure you have a license server configured

Update licenses

X

X

3511

Warning

One of your licenses has a different license definition

Inconsistency detected in a license to be used.

Contact Atlas Copco representative.

X

X

3550

Warning

License is missing

Install the correct license

X

X

4010

Info

Tool locked by digital input

The tool is locked by a digital input signal.

N/A

X

X

4011

Info

Tool locked by open protocol

The tool is locked by open protocol.

N/A

X

X

4012

Info

Tool locked by field bus

The tool is locked by the field bus.

N/A

X

X

4013

Info

Tool locked by socket selector

Tool is locked when the socket selector is disconnected from the Virtual Station.

Unlock by Master unlock

X

X

4014

Info

Tool locked by Soft PLC

Soft PLC signal locked the tool.

Unlock by Master Unlock

X

X

4015

Info

Loosening disabled

Loosening is disabled in the tightening program

X

X

4016

Info

Tightening disabled

X

X

4017

Info

Loosening not configured

Loosening is not configured in the selected tightening program

Select different tightening program

X

X

4020

Info

Too many NOK tightenings

Maximum consecutive NOK tightenings in batch is exceeded

X

X

4025

Info

No Tightening program selected

No tightening program selected.

Select tightening program or batch sequence.

X

X

4030

Info

Batch sequence aborted

The batch sequence has been aborted.

X

X

4031

Info

Max time to complete batch sequence reached.

X

X

4032

Info

Max time to complete first tightening reached.

X

X

4035

Info

Locked by line control

X

X

4040

Info

Locked by alternative identifier

Tool locked by alternative identifier.

X

X

4050

Invalid socket configuration

Tightening program assigned to multiple sockets.

Tightening program assigned to multiple sockets

X

X

4060

Info

Tool locked on batch complete

When running a batch with flag Tool lock on batch sequence complete this event is generated when the user press the trigger.

Unlock with signal Unlock Tool on complete.

X

X

4070

Info

Process enter manual mode

Indicates that manual mode has been activated for a virtual station

4071

Info

Process enter automatic mode

Indicates that automatic mode has been entered for a virtual station

4500

Info

Result DriveError

Internal driver error or driver loss detected.

4501

Info

Result Rehit

Attempt to tighten an already tightened bolt when Rehit detection is on.

4502

Info

Result Soft Start Torque Low

Soft start torque below minimum level.

4503

Info

Result Soft Start Torque High

Soft start torque exceeded maximum level.

4504

Info

Result Self Tap Torque High

Selftap torque exceeded maximum level.

4505

Info

Result Self Tap Torque Low

Selftap torque below minimum limit.

4506

Info

Result Safety Torque Low

Automatically calculated torque value to ensure torque sensor is mounted correctly.

4507

Info

Result Rundown Torque High

Rundown torque exceeded maximum level.

4508

Info

Result Rundown Angle High

Rundown angle exceeded maximum level.

4509

Info

Result Rundown Time High

Rundown time exceeded maximum limit.

4510

Info

Result Rundown Time Low

Rundown time below minimum limit.

4511

Info

Result Rundown Torque Low

Rundown torque below minimum level.

4512

Info

Result Rundown Angle Low

Rundown angle below minimum level.

4513

Info

Result Final Torque High

Final step torque exceeded maximum level.

4514

Info

Result Final Angle High

Final step angle exceeded maximum level.

4515

Info

Result Final Torque Low

Final step torque below minimum level.

4516

Info

Result Final Angle Low

Final step angle below minimum level.

4517

Info

Result Tightening Timeout

Tightening time limit exceeded. For General Tightening Strategies max tightening time is 30 seconds. For Multistep max tightening time depends on step restriction Maximum Time Limit. Error code is dependent on tightening stage.

Redo tightening.

4518

Info

Result Trigger Lost

Tool trigger was released before target was reached.

For General Tightening Strategies it is not allowed to release the trigger before the tightening stage has finished.

For Multistep, the error is displayed when trigger is lost before the target in a specific step is reached.

4519

Info

Premature torque loss

Socket has slipped off the nut.

4520

Info

Result Target Reached Before Final Step

Target torque reached before final step in tightening program.

4521

Info

Result Post View Torque Low

Post view torque below minimum level.

4522

Info

Result Post View Torque High

Post view torque exceeded maximum level.

4523

Info

Result Post View Torque Interval Not Reached

Post view torque interval not reached.

4524

Info

Result Torque Compensation Interval Not Reached

Torque compensation interval angle before rundown end not reached.

4525

Info

Result Tool movement exceeded

from a NOK tightening detailed status.

4526

Info

Result SafetyCurrMon Sensor Mismatch

Current monitoring error.

4527

Info

Result Tool movement exceeded

4528

Info

Result Soft Start Angle High

Soft start angle exceeded maximum level (Four Step).

4529

Info

Result Soft Start Angle Low

Soft start angle below minimum level (Four Step).

4530

Info

Result First Angle High

First step angle exceeded maximum level (Four Step).

4531

Info

Result First Angle Low

First step angle below minimum level (Four Step).

4532

Info

Result First Torque High

First step torque exceeded maximum level (Four Step).

4533

Info

Result First Torque Low

First step torque below minimum level (Four Step).

4534

Info

Result First Time High

First step time exceeded maximum level (Four Step).

4535

Info

Result First Time Low

First step time below minimum level (Four Step).

4536

Info

Result Final Time High

Final step time exceeded maximum level (Four Step).

4537

Info

Result Final Time Low

Final step time below minimum level (Four Step).

4538

Info

Result Final Supervision Torque Low

Final Supervision Torque was not reached.

4539

Info

Result Soft Start Time High

Soft start time exceeded maximum level (Four Step).

4540

Info

Result Soft Start Time Low

Soft start time below minimum level (Four Step).

4543

Info

Result Snug Monitor High

Wrench only. Monitor detected snug value exceeded.

4545

Info

Result No Residual Torque

Wrench only. Residual torque was under threshold.

4546

Info

Result Overspeed

Wrench only. Wrench gyro failed to measure angle due to high speed.

4547

Info

Result Effective Loosening

Wrench only. Wrench detected unexpected loosening.

4548

Info

Result Final Less Than Target

Final torque is below target torque set in tightening program.

4549

Info

TurboTight time limit exceeded

TurboTight time limit exceeded.

4550

Info

Result Rundown Pulses High

Maximum number of rundown pulses is exceeded.

4551

Info

Result Rundown Pulses Low

Rundown is completed before the minimum number of rundown pulses is reached.

4552

Info

Result Final Pulses High

maximum number of pulses is exceeded.

4553

Info

Result Final Pulses Low

Tightening is completed before the minimum number of pulses is reached.

4554

Info

Current at shutoff high

Current at shut off exceeded Current Limit High.

4555

Info

Current at shutoff low

Shut off current measured was below Current Limit Low

4556

Info

Uncategorized multistep error.

An error in the multistep configuration, often in conjunction with tool validation.

4557

Info

Result overload

X

X

5010

Warning

Invalid Tightening program parameter value

The parameter in the selected tightening program are invalid.

Check the configuration of the selected tightening program to find and change the value of the parameter.

X

X

5020

Info

Main trigger is not the active start source

Generated when configured for push start only and user presses main trigger. Will be generated until user presses the push start.

Press push start to start the tool.

X

X

5030

Info

Tightening program complexity exceeds tool Capacity

The selected tightening program is too complex for the STB tool used. Tool will be locked.

Reduce complexity of the tightening program, or choose different program

X

X

6010

Info

Accessory connected

Accessory is connected to the controller.

X

X

6020

Info

Accessory disconnected

Accessory is disconnected from the controller.

X

X

6021

Warning

Fieldbus offline

No communication with fieldbus.

X

X

X

6030

Warning

Accessory address collision

Two or more accessories with the same address are connected.

Change address on accessory.

X

X

X

6040

Warning

Accessory communication error

Intermittent communication error with accessory.

Check cables and connectors.

X

X

6041

Warning

Fieldbus error

Communication error with fieldbus.

X

X

X

6050

Info

Wrong socket selected

Generated when no or incorrect socket is selected.

X

X

6090

Warning

Barcode scanner could not be identified

When no unique serial number is found.

Configure the barcode reader device.

X

X

X

7010

Info

Message text to display

General event for displaying of messages.

None

X

8200

Info

Failed to Open Serial Port

Serial port to be used could not be opened.

Check serial port connections.

X

8214

Error

EHMI Software version mismatch

EHMI software version does not match in compatibility with the controller.

Update the software version of the EHMI.

X

X