# Navigating to "localhost:6394" fails

Cause | Solution
--- | ---
Smart AMS Manager has stopped responding. | Restart the SAMS service that is listed in Windows services on the computer.
The web browser is not supported. | Use a supported browser. See the Minimum requirements section.
A different port number was specified during the installation of Smart AMS. | Instead of using port 6394, use the port number that was specified when installing Smart AMS.

## Applies to: