# Tool fails to start in automatic mode

Cause | Solution
--- | ---
There is a connectivity problem between the station and Smart AMS. | Identify and resolve any possible network connectivity issues.
Smart AMS is in emergency mode. | Check the status of emergency mode indicator in the stack light, if available. Address the root cause, and then start the station in automatic mode.
Smart AMS is in an error state. The error indicator light is on. | Review the log files for steps that did not succeed, and then take corrective action. Path to log files: %ProgramData%\AMP\. Example: C:\ProgramData\AMP\.
PR Code of the product does not match the expression specified in Smart AMS Config. | Reconfigure the system to accept the barcodes or replace the wrong product with the correct one.
There is a tightening program source selection error. | Check the configuration of the controller, especially the configuration of the tightening program selection source.
Tool's firmware is incompatible. | Check if you have a suitable version of firmware on the tool. In case of a mismatch, flash the recommended firmware.
A firewall is blocking the traffic. A firewall may be built into the operating system and enabled by default. | Check the firewall settings to make sure the tool's IP address and port are available for communication.
The tool has an IP address or port conflict with another tool. | Make sure the IP address and port settings are unique for the tool.

## Applies to: