# Event Codes

Events are used to notify the user of certain state changes or occurrences in the system. They are of different types and require different kinds of actions.

Some of the procedures described can only be performed by an Atlas Copco authorized service provider.

## Event Code Groups

The event codes can be divided into the following groups:

Event code | Group | Description
--- | --- | ---
1000-1999 | Controller, Tool | Controller and Tool events.
2000-2999 | Tool | Tool events.
3000-3999 | Controller, Drive, Channel, Configuration | Controller and Drive events, and Step sync events.
4000-4999 | Process | Tightening process events.
5000-5999 | Configuration | Program configuration events.
6000-6999 | Accessory | Accessory events.
7000-7999 | Message | Messages.

## Event Code List Description

The following table describes the information in the event code list:

Item | Description
--- | ---
Event code | The unique event number.
Type | Type of event: Info Warning Error
Name | A descriptive name of the event.
Description | A short description of the event and why it occurred.
Procedure | If applicable the procedure contains an instruction on how to clear the event.

## Event Code List

Event | Description | Procedure
--- | --- | ---
Code | Type | Name
1000 | Info | Controller started | The controller is started. | N/A
1001 | Warning | Controller serial number updated | Generated at start-up if IT-board box serial number (controller serial number) differs from AUX-board box serial number. AUX-board is considered to be non-replaceable in field. The controller will reboot when the serial number is updated. | Replace IT-board or box.
1010 | Info | Tool connected | A tool is connected. | N/A
1011 | Info | Tool disconnected | A tool is disconnected. | N/A
1012 | Info | Tool connection rejected | OpenProtocol tool rejected controller connection. | Check if another controller is connected to the tool.
2000 | Warning | Battery low |  | Replace battery.
2001 | Warning | Battery empty |  | Replace battery.
2002 | Warning | Tool battery health low | Tool battery health problem is detected. | Replace battery
2004 | Warning | Tool is not of the preferred type | Tool has been replaced by a tool with a different Tool max torque. | Change tool
2006 | Warning | Tool backup battery health low | The backup battery in the tool has too poor performance. | The backup battery should be replaced.
2007 | Warning | Tool backup battery missing | Tool backup battery is missing. | Insert battery
2008 | Warning | Tool backup battery error | Tool backup battery error detected. | Replace battery
2009 | Warning | Backup battery voltage low | The controller's backup battery is almost empty | Replace battery
2010 | Error | Tool software version mismatch | Tool and controller software versions not compatible. | Service tool - update tool software.
2012 | Warning | Tool communication disturbance | Communication between tool and controller interrupted. | Relocate antenna placement.
2013 | Warning | Illegal ring position | Tool direction switch in faulty position. | If occurring frequently - service tool.
2014 | Warning | Tool overheated | Tool overheated. | Allow tool to cool down.
2015 | Error | Tool temperature sensor error |  | Service tool.
2016 | Warning | Tool pulse unit overheated | Tool pulse unit overheated. Tool is not locked, but the warning is displayed whenever the tool is started as long as the pulse unit temperature is over threshold. | Allow tool to cool down
2019 | Warning | Tool could not start motor | Tool motor failure. |
2020 | Warning | Tool requires motor tuning | Tool requires motor tuning. | Perform a motor tuning.
2021 | Warning | Motor tuning failed | Motor tuning failed. | Complete motor tuning or service the tool.
2022 | Info | Motor tuning completed | Motor tuning completed. | N/A
2023 | Warning | The tool requires open end tuning | The tool requires open end tuning. | Perform open end tuning.
2024 | Warning | Open end tuning failed | Open end tuning failed. | Try to perform open end tuning one more time. If it fails again, service the tool.
2025 | Info | Open end tuning successful | Open end tuning successful. | N/A
2026 | Warning | Open end position failed | Open end position failed. | Press the trigger again and wait for the positioning to be completed. If it fails again, service the tool.
2027 | Warning | Usage limited due to high tool temperature | Temperature limit has been reached. Tightening has been inhibited to reduce risk for tool shutting down due to overheating. | Wait until tool temperature has been reduced.
2030 | Error | Tool memory failure, change tool | Tool memory corrupt. | Service the tool.
2031 | Error | Tool accessory memory corrupt | Tool accessory memory corrupt. | Service the tool accessory.
2040 | Error | System check failure |  |
2041 | Error | Torque transducer error | Will be generated either on calibration error or if tool reports transducer error. | Service the tool.
2042 | Error | Angle transducer error |  | Service the tool.
2043 | Error | Tool ground fault error |  | Service the tool.
2044 | Info | Tool service interval expired | Indicates that servicing of the tool is needed. Triggered when the number of set tightenings has been exceeded. | Perform service of tool.
2045 | Warning | Tool calibration data invalid | If validation of calibration data fails. | Service tool.
2046 | Info | Tool, next calibration date has passed | Indicates that calibration of tool is needed. Triggered when calibration alarm is enabled in settings and the current time is greater than next calibration date. | Service tool.
2047 | Info | Auto update of servicedata checksum | Indicates that service data checksum has been updated automatically. | N/A
2048 | Info | Tool calibration value updated by QA device | Tool calibration was updated when a calibration with a QA device was performed |
2050 | Error | Tool parameter file not supported | Required tool parameters are missing. | Update tool parameters.
2060 | Info | Unexpected trigger behavior | Used to prevent start of tool if accessory is connected. | N/A
2071 | Error | Tool memory corrupt | Tool descriptor is corrupt. | Service the tool.
2072 | Info | Unknown device connected |  |
2073 | Warning | Tool trigger supervision failure | HW channel failure. Mismatch between hardware and software of tool trigger. |
2074 | Warning | Tool indicator board failure | Tool indicator board failure. | Service the tool.
2075 | Warning | Tool fan voltage failure | Tool fan voltage failure. | Service the tool.
2076 | Warning | Tool accessory bus voltage failure | Tool accessory bus voltage failure. | Service the tool.
2077 | Warning | Tool trigger sensor error | Tool trigger sensor error. | Service the tool.
2078 | Info | Tool Tightening program updated | Tool locked due to tightening program update. |
2079 | Error | Tool cable not supported | Tool cable is corrupt. The chip in the cable is not responding or is damaged. | Switch cable.
2080 | Error | Tool battery failure | DC voltage too high or too low. Battery failure. | Contact the Atlas Copco service representative and send back battery to Atlas Copco (do not reuse it!).
2081 | Error | Tool current limit reached | The current limit has been reached and the drive is disabled. | Service the tool.
2082 | Error | Tool current measurement error | Current measurement error. Current cannot be measured with a reliable result. | Service the tool.
2083 | Error | Tool internal error | Various internal hardware errors. | Service the tool.
2084 | Error | Tool internal software error | Various internal software errors. | Service the tool.
2085 | Error | Tool RBU error | An RBU error was detected by the tool software. | Check that the RBU is correctly installed. If error is still present then service the tool.
2086 | Error | Tool stall | Tool motor is stalling. | Service the tool.
2087 | Warning | Tool motor current high | Tool motor current limit is exceeded, and the tool is locked. Tool will enter failsafe mode. |
2088 | Warning | Tool battery current high | Tool battery current is too high. |
2089 | Warning | Tool drive voltage low | Tool drive voltage is below the monitored lower voltage limit. |
2090 | Warning | Tool drive voltage high | Tool drive voltage is above monitored higher voltage limit. |
2091 | Warning | Tool main board error | Tool main board internal error. |
2092 | Warning | Tool power module error | Tool power module internal error |
2093 | Warning | Pulse unit oil level low | The oil level of the connected pulse tool is low. | Service the tool
2094 | Warning | Pulse unit oil level empty | The oil level of the connected pulse tool is below required operational level | Service the tool
2095 | Warning | Tool battery communication lost | Tool lost communication with battery. | Make sure battery is seated correctly. Otherwise change battery
2096 | Error | Tool battery software version mismatch | Tool battery software incompatible with tool software. | Update software.
2100 | Info | STwrench smartHead removed | STwrench smartHead has been removed. | Reconnect smartHead and restart the wrench.
2101 | Warning | Wrench tightening when locked | A wrench tightening was performed when the tool status was locked in the controller. | Wait until the tool status in controller is unlocked.
3000 | Error | Controller internal software error | Software error in the controller. | Contact service.
3001 | Error | Controller clock battery empty | Internal battery is getting close to end of life. | Replace battery
3010 | Warning | System overheated | The controller is overheated. | Cool down.
3011 | Warning | Drive overheated Controller hardware |  | Cool down.
3013 | Warning | Usage limited due to high controller temperature | Temperature limit has been reached. Tightening has been inhibited to reduce risk for controller shutting down due to overheating. | Wait until controller temperature has been reduced.
3020 | Warning | Controller hardware failure |  |
3021 | Warning | System voltage problem | DC voltage too high or too low. | N/A
3030 | Error | IP address conflicting with another node on the network | The set IP address is in use by another device on the same network. | Change IP address on one of the devices.
3031 | Info | Network cable unplugged | The carrier of the factory port is lost (cable disconnected). | Check the cable connection.
3032 | Info | Pairing started | Tool pairing started. | N/A
3033 | Info | Pairing successful | Tool pairing successful. | N/A
3034 | Error | Pairing unsuccessful: no tool found | The controller found no tool to pair with when scanning for radio peers. | Set the tool in pairing mode and try again.
3035 | Error | Pairing unsuccessful: more than one tool found | The controller found more than one tool when scanning for radio peers. | Ensure that only one tool is in pairing mode when starting the pairing mode on the controller.
3036 | Error | Pairing unsuccessful: Communication error | The controller experienced a loss of connection, an unexpected answer or timeout during the pairing process. | Try to perform pairing one more time. If it fails again, service the tool.
3037 | Info | Pairing unsuccessful: Tool slot is full |  | Clear one tool slot
3040 | Warning | Emergency stop | Drive disabled due to emergency stop. | Reset emergency stop.
3050 | Info | System clock updated | System clock has been updated. | N/A
3051 | Error | System clock error | Wrong time read from hardware Real Time Clock (RTC). | Change RTC battery.
3052 | Warning | Remote start configuration error | Mismatch between HW and SW remote start configuration. | Check and verify that HW dip switch matches the selected start source.
3053 | Info | Drive connected | StepSync drive has been connected. |
3054 | Info | Drive disconnected | StepSync drive disconnected. |
3055 | Warning | Mode configuration error | Generated when selected mode is configured wrongly. E.g. configuring two bolts with the same bolt number or the same channel, incomplete mode configuration | Check Toolstalk2 for mode configuration error
3056 | Warning | Unable to start, tool or drive is missing | Generated when a used channel is missing a drive or tool. | Check Channel Menu on the HMI. Connect missing drive or tool.
3057 | Info | Unable to start, channel is already in use | Generated when a needed channel has been allocated to another virtual station |
3058 | info | No mode selected |  | Select mode
3059 | Warning | Failed to connect to Atlas Copco License Manager | Indicates that the controller failed to connect to the local license manager to get licenses. | Check local network. If it fails again, service the controller.
3084 | Error | Soft PLC runtime error | eCLR has terminated in an uncontrolled way. |
3150 | Error | Software IAM incompatibility | IAM is incompatible with the software installed on the controller. | Replace IAM.
3160 | Error | Failed to activate newly installed software | Something went wrong during the activation. When the newly installed software starts, a fallback to the previous working software happens. This happens when the new software fails to start for three times and only during software installation. | Take an export and contact Atlas Copco for further assistance. Note down the software version you are trying to install as well as the software version that is working.
3161 | Error | Started on unexpected software partition | The controller has started on the inactive software side and not on the expected software side. | Note down the software information (on the Home page of the controller, select Controller > Software). Try to restart the controller and make sure its running on correct software when started again. If error persists, do an export and contact Atlas Copco.
3500 | Error | Generic license manager error | Inconsistency detected in the feature management system used. | Contact Atlas Copco representative.
3501 | Error | License Manager Synchronization Error |  |
3502 | Info | License Manager Synchronization Done |  |
3503 | Warning | License manager: another source in use | License is used by another source. | Check license assignment
3504 | Warning | License manager restart needed |  | Restart license manager
3505 | Info | USB license synchronization started |  |
3506 | Error | USB license synchronization error |  |
3507 | Info | USB license synchronization done |  |
3508 | Info | One or more of your licenses are about to expire. Please make sure you have a license server configured |  | Update licenses
3511 | Warning | One of your licenses has a different license definition | Inconsistency detected in a license to be used. | Contact Atlas Copco representative.
3550 | Warning | License is missing |  | Install the correct license
4010 | Info | Tool locked by digital input | The tool is locked by a digital input signal. | N/A
4011 | Info | Tool locked by open protocol | The tool is locked by open protocol. | N/A
4012 | Info | Tool locked by field bus | The tool is locked by the field bus. | N/A
4013 | Info | Tool locked by socket selector | Tool is locked when the socket selector is disconnected from the Virtual Station. | Unlock by Master unlock
4014 | Info | Tool locked by Soft PLC | Soft PLC signal locked the tool. | Unlock by Master Unlock
4015 | Info | Loosening disabled | Loosening is disabled in the tightening program |
4016 | Info | Tightening disabled |  |
4017 | Info | Loosening not configured | Loosening is not configured in the selected tightening program | Select different tightening program
4020 | Info | Too many NOK tightenings | Maximum consecutive NOK tightenings in batch is exceeded |
4025 | Info | No Tightening program selected | No tightening program selected. | Select tightening program or batch sequence.
4030 | Info | Batch sequence aborted | The batch sequence has been aborted. |
4031 | Info | Max time to complete batch sequence reached. |  |
4032 | Info | Max time to complete first tightening reached. |  |
4035 | Info | Locked by line control |  |
4040 | Info | Locked by alternative identifier | Tool locked by alternative identifier. |
4050 |  | Invalid socket configuration | Tightening program assigned to multiple sockets. | Tightening program assigned to multiple sockets
4060 | Info | Tool locked on batch complete | When running a batch with flag Tool lock on batch sequence complete this event is generated when the user press the trigger. | Unlock with signal Unlock Tool on complete.
4070 | Info | Process enter manual mode | Indicates that manual mode has been activated for a virtual station |
4071 | Info | Process enter automatic mode | Indicates that automatic mode has been entered for a virtual station |
4500 | Info | Result DriveError | Internal driver error or driver loss detected. |
4501 | Info | Result Rehit | Attempt to tighten an already tightened bolt when Rehit detection is on. |
4502 | Info | Result Soft Start Torque Low | Soft start torque below minimum level. |
4503 | Info | Result Soft Start Torque High | Soft start torque exceeded maximum level. |
4504 | Info | Result Self Tap Torque High | Selftap torque exceeded maximum level. |
4505 | Info | Result Self Tap Torque Low | Selftap torque below minimum limit. |
4506 | Info | Result Safety Torque Low | Automatically calculated torque value to ensure torque sensor is mounted correctly. |
4507 | Info | Result Rundown Torque High | Rundown torque exceeded maximum level. |
4508 | Info | Result Rundown Angle High | Rundown angle exceeded maximum level. |
4509 | Info | Result Rundown Time High | Rundown time exceeded maximum limit. |
4510 | Info | Result Rundown Time Low | Rundown time below minimum limit. |
4511 | Info | Result Rundown Torque Low | Rundown torque below minimum level. |
4512 | Info | Result Rundown Angle Low | Rundown angle below minimum level. |
4513 | Info | Result Final Torque High | Final step torque exceeded maximum level. |
4514 | Info | Result Final Angle High | Final step angle exceeded maximum level. |
4515 | Info | Result Final Torque Low | Final step torque below minimum level. |
4516 | Info | Result Final Angle Low | Final step angle below minimum level. |
4517 | Info | Result Tightening Timeout | Tightening time limit exceeded. For General Tightening Strategies max tightening time is 30 seconds. For Multistep max tightening time depends on step restriction Maximum Time Limit. Error code is dependent on tightening stage. | Redo tightening.
4518 | Info | Result Trigger Lost | Tool trigger was released before target was reached. For General Tightening Strategies it is not allowed to release the trigger before the tightening stage has finished. For Multistep, the error is displayed when trigger is lost before the target in a specific step is reached. |
4519 | Info | Premature torque loss | Socket has slipped off the nut. |
4520 | Info | Result Target Reached Before Final Step | Target torque reached before final step in tightening program. |
4521 | Info | Result Post View Torque Low | Post view torque below minimum level. |
4522 | Info | Result Post View Torque High | Post view torque exceeded maximum level. |
4523 | Info | Result Post View Torque Interval Not Reached | Post view torque interval not reached. |
4524 | Info | Result Torque Compensation Interval Not Reached | Torque compensation interval angle before rundown end not reached. |
4525 | Info | Result Tool movement exceeded | from a NOK tightening detailed status. |
4526 | Info | Result SafetyCurrMon Sensor Mismatch | Current monitoring error. |
4527 | Info | Result Tool movement exceeded |  |
4528 | Info | Result Soft Start Angle High | Soft start angle exceeded maximum level (Four Step). |
4529 | Info | Result Soft Start Angle Low | Soft start angle below minimum level (Four Step). |
4530 | Info | Result First Angle High | First step angle exceeded maximum level (Four Step). |
4531 | Info | Result First Angle Low | First step angle below minimum level (Four Step). |
4532 | Info | Result First Torque High | First step torque exceeded maximum level (Four Step). |
4533 | Info | Result First Torque Low | First step torque below minimum level (Four Step). |
4534 | Info | Result First Time High | First step time exceeded maximum level (Four Step). |
4535 | Info | Result First Time Low | First step time below minimum level (Four Step). |
4536 | Info | Result Final Time High | Final step time exceeded maximum level (Four Step). |
4537 | Info | Result Final Time Low | Final step time below minimum level (Four Step). |
4538 | Info | Result Final Supervision Torque Low | Final Supervision Torque was not reached. |
4539 | Info | Result Soft Start Time High | Soft start time exceeded maximum level (Four Step). |
4540 | Info | Result Soft Start Time Low | Soft start time below minimum level (Four Step). |
4543 | Info | Result Snug Monitor High | Wrench only. Monitor detected snug value exceeded. |
4545 | Info | Result No Residual Torque | Wrench only. Residual torque was under threshold. |
4546 | Info | Result Overspeed | Wrench only. Wrench gyro failed to measure angle due to high speed. |
4547 | Info | Result Effective Loosening | Wrench only. Wrench detected unexpected loosening. |
4548 | Info | Result Final Less Than Target | Final torque is below target torque set in tightening program. |
4549 | Info | TurboTight time limit exceeded | TurboTight time limit exceeded. |
4550 | Info | Result Rundown Pulses High | Maximum number of rundown pulses is exceeded. |
4551 | Info | Result Rundown Pulses Low | Rundown is completed before the minimum number of rundown pulses is reached. |
4552 | Info | Result Final Pulses High | maximum number of pulses is exceeded. |
4553 | Info | Result Final Pulses Low | Tightening is completed before the minimum number of pulses is reached. |
4554 | Info | Current at shutoff high | Current at shut off exceeded Current Limit High. |
4555 | Info | Current at shutoff low | Shut off current measured was below Current Limit Low |
4556 | Info | Uncategorized multistep error. | An error in the multistep configuration, often in conjunction with tool validation. |
4557 | Info | Result overload |  |
4600 | Warning | Data Drop or Data Hold used in combination with Batch tightening. The signals have no effect. |  | Data Drop and Data Hold are only supported for worktasks, without batch control. Select another worktask if the signals has to be used. Valid only for Flex and StepSync.
4601 | Info | Data Hold active: tightening result is sent once signal is low. |  | Valid only for Flex and StepSync.
4602 | Info | Data Drop active: tightening result discarded. |  | Valid only for Flex and StepSync.
5010 | Warning | Invalid Tightening program parameter value | The parameter in the selected tightening program are invalid. | Check the configuration of the selected tightening program to find and change the value of the parameter.
5020 | Info | Main trigger is not the active start source | Generated when configured for push start only and user presses main trigger. Will be generated until user presses the push start. | Press push start to start the tool.
5030 | Info | Tightening program complexity exceeds tool Capacity | The selected tightening program is too complex for the tool. Tool will be locked. | Reduce complexity of the tightening program, or choose different program
6010 | Info | Accessory connected | Accessory is connected to the controller. |
6020 | Info | Accessory disconnected | Accessory is disconnected from the controller. |
6021 | Warning | Fieldbus offline | No communication with fieldbus. |
6030 | Warning | Accessory address collision | Two or more accessories with the same address are connected. | Change address on accessory.
6040 | Warning | Accessory communication error | Intermittent communication error with accessory. | Check cables and connectors.
6041 | Warning | Fieldbus error | Communication error with fieldbus. |
6042 | Warning | Fieldbus module mismatch | The installed fieldbus module does not match with the configured module. | Change the configuration to match with the installed module, or replace the installed module with the correct one.
6050 | Info | Wrong socket selected | Generated when no or incorrect socket is selected. |
6090 | Warning | Barcode scanner could not be identified | When no unique serial number is found. | Configure the barcode reader device.
7010 | Info | Message text to display | General event for displaying of messages. | None
8200 | Info | Failed to Open Serial Port | Serial port to be used could not be opened. | Check serial port connections.
8214 | Error | EHMI Software version mismatch | EHMI software version does not match in compatibility with the controller. | Update the software version of the EHMI.